FAQ
Q: How long will it take for my order to arrive?
A: All domestic orders are shipped via USPS ground, typically arriving within 2-5 business days of processing. Please note that processing time for shipping orders is generally 1-3 business days. However, if your order includes an embroidered item, please allow up to 7 business days for processing before shipment. Rest assured, we’re working diligently to get your merchandise to you as swiftly as possible.
Q: Do you accept returns or exchanges?
A: Due to the personalized and made-to-order nature of our items, we do not accept returns or exchanges. However, your satisfaction is our priority. If your order arrives damaged or defective, please contact us via email within 30 days of receiving the order, and include photos of the damage. We will gladly work with you to make it right. Please note that items must be unworn and unwashed to qualify for our satisfaction guarantee. Your happiness with our products is our utmost concern, and we strive to ensure a positive experience with every purchase.
Q: Will my garments shrink after washing?
A: All of our garments undergo a pre-washing process to minimize shrinkage. Any shrinkage, if noticeable at all, should be minimal due to this pre-washing treatment. We take great care in ensuring that our products maintain their size and shape after washing, providing you with long-lasting wear and enjoyment. For best results, please follow the care instructions provided on the garment’s label.
Q: How should I care for my garments?
A: To ensure the longevity and vibrancy of your garments, we recommend machine washing them in cold water and tumbling dry on low heat, preferably with like colors. If your item features a graphic print, we advise turning it inside out before washing to preserve the integrity of the design. Additionally, if your garment includes a zipper, please ensure it is fully zipped before washing and drying to prevent any damage. Following these care instructions will help maintain the quality and appearance of your apparel for years to come.